Privacy Policy

Updated December 9, 2024

Coral Health Inc. (“Coral”, “we”, “us”, “our”) is a digital health platform that provides members (“you”) with access to preventative health services and support to help navigate the hormonal and metabolic changes they may experience (“Services”). Coral’s members may access the Services through Coral Health Inc. secure applications for web and mobile devices located at coralhealth.app (the “App”), the Coral Health Inc. website located at coral.ca (the “Website”, with the App our “Platform”).

Our Platform is accessible on mobile devices or on our website. When we refer to our Platform in this Privacy Policy (“Policy”), we are referring to both the app you use on your phone or tablet or via a browser at coralhealth.app (“App”) and our website located at coral.ca (“Website”).

This Policy describes how and for which purposes we may collect, use and disclose your Personal Information, including Personal Health Information, when providing our Services to you or when you otherwise interact with us. It explains the safeguards we implement to keep your Personal Information secure, as well as your rights and choices when it comes to protecting your privacy.

1. CONSENT

In using our Platform or our Services or otherwise communicating with us, you consent to our collection, use, disclosure and storage of your Personal Information, including Personal Health Information, in accordance with the terms of this Policy.

For this reason, it is very important that you carefully review this Policy before using our Services or our Platform. If you do not agree with the terms of the Policy, we ask that you do not use our Services or Platform.

2. WHAT IS PERSONAL INFORMATION AND PERSONAL HEALTH INFORMATION ?

For the purposes of this Policy, “Personal Information” means information about an identifiable individual or as otherwise defined under applicable privacy laws, including information regulated under applicable health privacy laws (“Personal Health Information”).

Personal Information does not include information that no longer allows the identification of an individual, for instance because it was aggregated with other information or anonymized (“Non-identifying Information”) nor business contact information.

3. WHO IS ACCOUNTABLE FOR PROTECTING PERSONAL INFORMATION?

While Coral takes all reasonable measures to ensure that Personal Information collected through its Platform is adequately protected, the person or entity who is ultimately accountable for ensuring that Personal Information, including Personal Health Information, is collected, used and/or disclosed in compliance with applicable privacy legislation varies across provinces and jurisdictions.

In some provinces, Coral has the ultimate responsibility for protecting your Personal Information, including your Personal Health Information, collected through your use of our Services or otherwise, through your interactions with us. In other provinces, health care providers are considered the primary custodians of the Personal Health Information collected in connection with the delivery of health care services, which may include the Services provided through the Platform. In such cases, Coral supports them with that responsibility.

Should you have any questions about the structure of accountability governing your Personal Information or Personal Health Information, or this Policy more generally, you may contact our Privacy Officer at privacy-officer@coralhealth.ca.

4. COLLECTION OF PERSONAL INFORMATION

Coral collects Personal Information from you when you request our Services, engage with our professionals or collaborators, register on or otherwise access our Website or Platform, respond to a survey or communication such as e-mail, or participate in another Platform feature.

The following information is generally collected through our direct interactions with you or through third parties, where you authorize us to at various points of your journey:

- When you create/update your account or use our Platform. As a Coral client, you will create an account to access and use the App in order to communicate with us, book and view appointments, view the status of your upcoming or past referrals, purchase services, access test results, connect and view fitness tracker data, access our community platform, and use our virtual care services.
  In order to create and administer your account and authenticate you, we will collect your full name, email address, date of birth, and a password that you create. You will also have the option to add information to your account profile, such as your gender, address, preferred method of contact phone number, emergency contact information, marital status, employment status, workplace name, role which help us understand your needs and tailor our products, services, and pricing to you. The information in your account profile on the Platform may automatically update to reflect information you provide to Coral when you book a Service or meet our health professionals and providers.
- When you request our Services. Coral or its authorized health professionals and providers may collect the following information from you, depending on which of our Services you use:
  - - Information to identify you. Coral may request that you verify your identity by showing a government-issued photo ID and answering identification questions from the health care provider at the start of an appointment or virtual care session.
    - Information to book an appointment. We collect Personal Information when you book an appointment with a health care provider through the Platform, by email or by telephone, which may include name, reason for booking the visit, medical history, and emergency contact information. We use this information to book your appointment and provide the health care provider with the information they need to deliver health services to you. For certain Services, we will request a credit card number at the time of booking as described below. You can manage some of your appointment bookings or view your past and upcoming appointment bookings through the Platform or by contacting us.
    - Information required to assess your health condition and establish your care plan. Coral’s health professionals may collect Personal Health Information including your symptoms, mental and physical health status including height, weight, images, medical history, medication, clinician observations, appointment history, diagnosis, investigation and laboratory results and treatment information;
    - Information related to your progress such as height, weight, body mass index, activities, exercise, and lifestyle patterns. This information may be collected directly from you or from connected fitness tracker accounts; and
    - Information regarding your personal or familial situation

When you make a payment through our Platform. If you purchase a Service from Coral, we (or our authorized third party payment processor) will collect your full name, payment information (including billing address, credit card number, expiry date and CVV code) in order to process the transaction and enable Coral health care providers to provide you with the health care services you have purchased.
When you contact us. When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address, and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future. In addition, we may monitor and record our video and telephone conversations with you for documentation, training, and quality assurance purposes, and will always ask for your consent before doing so. If you do not wish to have your call recorded, you have the option to speak with us on the phone or on video without the call being recorded or communicate with us by email. If you use our messaging functionality on the App to communicate with a Practitioner, we will save your conversation for healthcare purposes.
When you provide feedback in surveys and questionnaires. We may offer you the opportunity to participate in one of our optional surveys or questionnaires.
When you consent to participate in a research project.
When you apply to work or collaborate with us. When you apply to work for or partner with Coral, we may ask you to provide us with various employment-related information, including your work experience and other information contained in a resume, CV, cover letter or job application or collected through screenings and interviews.

Whenever possible, we will collect Personal Information that concerns you directly from you. In certain circumstances, however, it may be appropriate or necessary for us to collect Personal Information from authorized third parties, including:

External providers. We collect information about you from external providers and programs that you have agreed to be referred to. The information we collect varies depending on the Services.
Connected apps and fitness trackers. Our Platform enables you to connect fitness or other health and well-being accounts that you have with third-parties. If you choose to connect an account that you have with a third party, we will indicate what information we will import into the Platform. If you agree, we will then access the third party account and import the information from that account into our Platform. The information we collect will depend on the information contained in the third party account. Some examples include the number of steps taken, activities/exercise completed, weight, blood pressure, calories burned, hours of sleep, nutritional information, heart rate, inhaler usage, blood glucose levels, body temperature, VO2 max or location.

We may also collect the following information in an automated way when you access and use our Platform:

Technical information, such as your login information for a simplified sign-in and login process, browser type and version, language settings, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Platform, and usage details.
Website/Platform interaction information, such as details about your interactions with our Platform, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Platform (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

The technologies we use for this automated collection may include:

Cookies. A cookie is a tiny element of data that our Platform sends to your browser, which may then be stored on your hard drive so that we can recognize your computer or device when you return. You may refuse to accept cookies by activating the appropriate setting on our browser. However, if you select this setting, you may be unable to access certain parts of our Platform.
Web Beacons. Pages of our Platform may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to monitor Platform activity. For example, web beacons can count individuals who have visited certain web pages and generate other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

See below the member information collected by Coral.

Personal Information

User Information	Purpose for Collection
First name, last name	Your legal first name and last name are collected during the creation of your Coral account. Coral collects and uses your name to personalize your account and customer support, to contact you via phone, SMS and in emails, and to confirm your identity.
Physical address	Your address is collected during your registration with Coral. It is used to confirm your eligibility to use Coral’s services as a location is needed to ensure that you are in a province that can utilize Coral services and to match you with a healthcare practitioner licensed in your region. It is also used in case emergency services need to be sent to your location.
Email	Your email is collected during the creation of your Coral account. Your email is stored and used as your login to the Coral platform. We use your email address as the main point of contact for communication of Coral services, including sending you information about our services, and to provide customer support. Non-essential communication may also be delivered via email, including internal marketing such as Coral newsletters and notifications about new products and services. You may opt-out of any non-essential communications at any time.
Phone number	Your phone number is collected during the creation of your Coral account. Your phone number is used to receive communication from Coral via phone call and SMS. We may use your phone number to send you information about your treatments and to provide customer support. Your healthcare practitioner may use your phone number to call you if they believe you could be experiencing a medical emergency. Non-essential communication may also be provided via SMS, including internal marketing. You may opt-out of any non-essential communications at any time.
Date of birth	Your Date of Birth is collected to ensure you are of the eligible age to use the Coral platform and services, and as a means of identity verification.
Payment information	Your payment information is collected and used to complete purchases through the Coral platform. This may include information such as your name, credit card number, credit card expiry date and billing address. Coral employs a variety of technical, physical and administrative security measures intended to safeguard the data in the company’s possession. Your payment information is processed through Stripe, our integrated payment service provider. More details about Stripe and their security measures can be found here.

Information Collected and Used for Healthcare Services

User Information	Purpose of Collection
Personal information, including: Legal first and last name, Email address, Phone number, Emergency contact number, Physical address, Billing address, Credit card information, Province of residence	Provide you with healthcare services Personalize plan recommendations, the platform experience, and communications Collected and stored on behalf of healthcare practitioners, in accordance with the healthcare practitioner’s provincial healthcare regulations Ensure prescriptions or plans provided to Members are safe and appropriate.
Health information, including: Weight, Height, Biological sex, Gender identity, Allergies, Medications, Medical condition(s), Past surgeries/ hospitalizations, Medical questionnaire answers	Provide you with healthcare services Personalize plan recommendations, the platform experience, and communications Collected and stored on behalf of healthcare practitioners, in accordance with the healthcare practitioner’s provincial healthcare regulations Ensure prescriptions or plans provided to Members are safe and appropriate.
Prescription information, including: Prescription(s) name(s), Dose of drug, Drug form, Drug dispensing information, Refill information, Symptoms	Coral healthcare practitioners may issue prescriptions to members. As such, Prescription Information is used to ensure the continued safe and appropriate use of the medication prescribed.
Health record contents	This is a record that includes the healthcare practitioner and care specialist’s internal notes, messages with the patient, dates the patient received service, and prescription information. This record is the information needed to document your treatment plan with Coral, and is recorded in accordance with the healthcare practitioner’s provincial healthcare regulations.
Lab results	Lab Results are collected in accordance with healthcare practitioner’s provincial health regulations. Lab results will be uploaded on the Coral EMR and App to facilitate healthcare services, and to determine the appropriateness of the treatment plan and prescription determined by a licensed healthcare practitioner.
Customer support record	This is a record that includes notes and any other interactions, such as email or phone, that you may have had with a Coral Customer Support team member. This is collected to provide a personalized customer experience to you.

Technical Data

User Information	Purpose for Collection
Platform/App browsing history	A user’s browsing history on the Coral app is used to support and enhance app functionality. This helps us understand how you use our services, and how we can improve our products and the platform experience for users.
Platform purchase history / Platform interaction history	Platform Purchase History and Platform Interaction History is tracked and used to support and enhance app functionality. This helps us personalize product suggestions for the users and personalize Coral marketing to the individual user. It also helps us understand how you use our services, and how we can improve our products and the platform experience for users.
Device ID	Your Device ID is collected, stored and used for security purposes, such as monitoring for malicious activity and ensuring secure account login.
IP address	We process your IP address to determine your rough location to ensure that you are in a province that can access the Coral platform services. A user IP address is also collected for security reasons in order to monitor for malicious activity.
Crash data	Coral collects, stores and uses crash data to help monitor and improve app functionality, and enhance user experience.
Performance data	Coral collects, stores and uses performance data to help monitor and improve app functionality, and enhance user experience.

5. USE OF PERSONAL INFORMATION

We may use your Personal Information for the following purposes:

To provide you with access to our Platform and Services. We may use your Personal Information to provide you with access to our Platform and to any consultations, information, products, or Services that you request from us. More specifically, we may use your Personal Information to create and administer your account when you register on our Platform; provide our Services communicate with you with respect to the Platform registration and your account; respond to your inquiries; and present service options and resources available to you.
To manage the Platform and Services. We may use your Personal Information for the management of our Services, including but not limited to carrying out our obligations and enforcing our rights arising from any contracts we may have with you, notably our Terms of Service, including for billing and collection or to comply with legal requirements; implement and maintain safeguards that protect your Personal Information; improve your experience on the Platform such as with simplifying your sign-up and login process; conduct quality assessments and improve our client support process.
To support our health care providers in the administration of their professional and legislative obligations. In order to provide you with our Services, we retain the services of health care providers who are subject to various professional and legislative requirements pertaining to the protection of your Personal Information, including Personal Health Information. We offer various legal, administrative, technical and information management services to these providers to ensure they meet their privacy and confidentiality requirements.
To communicate with you. We may use your Personal Information to communicate with you, including to:
- Provide you with account-related information, or any information necessary to provide you with the Services you’ve requested from us;
- Notify you about new products or services, new partnerships and offers;
- Notify you about changes to our Platform or to our Services;
- Provide you with useful health and wellness information and other relevant topics in connection with our Services; and
- We may also use your Personal Information to communicate with you in a variety of ways (through the Platform, by email, telephone, text message, or direct mail) about our programs, products, and Services.
To conduct research and advanced data analysis. From time to time, Coral may participate in research and data analytics projects utilizing Personal Information and Personal Health Information previously and/or prospectively collected for the purpose of planning, delivering or improving the health and wellness services at Coral or to advance medical knowledge. Data analysis may encompass elements like algorithms, computational models, machine learning and other technologies often referred to as artificial intelligence (AI), depending on the project. Coral will not use or disclose your Personal Health Information for these projects in a manner that can identify you without first obtaining your consent or in a manner consistent with applicable law, such as with the approval of a research ethics board. Coral may generate, analyze and share Non-identifying Information and disclose this information to third-parties. Non-identifying Information is information that has had identifiers and other information removed so that it is not reasonably foreseeable that the information could be used, alone or in combination with other information, to identify an individual. Coral may also generate and analyze non-identifying Information to create comparative statistical benchmarking reports across client groups or sectors to better understand health trends and to improve Coral’s operations, products and services. Such benchmarking reports may be shared with third-parties (such as corporate clients of Coral) in order to provide insight across client and corporate populations on an aggregate basis.
Process and assess your job application and employment relationship with us.
To monitor Platform usage and conduct Platform analytics in order to improve our Services. As with many applications, some data is required for the Platform to function on your devices. This data includes the type of device hardware and operating system, unique device identifier, IP address, language settings, and the date and time the Platform accesses our servers. We use this information and your Personal Information to help us understand the activity on the Platform, monitor and improve the Platform and Services and to tailor your experience. In addition, we may use vendors to collect analytical information about your use of the Platform, such as features used and time spent on the Platform. This helps us tailor your experience, improve our products and the quality of the Platform, and to manage and analyze data in order to better understand our clients.
To send you promotional content regarding our Services and Platforms. The provision of health information and educational material is a core feature of the Coral service offering. When you join Coral (or, if we otherwise have your consent) we will collect and use your full name, email address and/or your mobile phone number to provide you with marketing communications including information about Coral resources, services, offers, events and promotions that may be tailored to your interests and interactions with Coral. You may unsubscribe from these at any time by clicking the “unsubscribe” link included at the bottom of each email or message or by changing the notification settings in the Platform (see “Notifications” tab in “Settings”). This does not apply to communications necessary to render the Services or otherwise interact with you regarding your account.
To protect your rights and Coral’s rights. We may use your Personal Information to protect you, our rights, property and safety and those of our employees, clients and the public, to detect and prevent fraud and to comply with legal requirements.
To use vendors that support our Platform and Services. We may transfer your Personal Information, including your Personal Health Information, to vendors that provide us with Electronic Medical Records services. We may also transfer encrypted Personal Information to other vendors that provide us with services including payment solution, backup and server hosting solution, software and IT maintenance, data analytics. We may also use vendors who assist with the authentication of individuals and with client engagement, creative marketing materials services, health care and other external providers, and medical research and studies.
To generate Non-identifying Information. We may aggregate your Personal Information, for legitimate business purposes such as to protect and safeguard your Personal Information, to conduct research and analysis aimed at improving our Services and developing new products.

6. COMMUNICATION OF PERSONAL INFORMATION

We will not disclose your Personal Information for any purpose except as outlined in this Policy or as permitted or required under applicable law, unless we obtain your consent. No Personal Information including mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. As such, we may communicate information, to the extent necessary to achieve the stated purpose to the following parties:

External providers who help deliver the Services. We may share your Personal Information with your other health care providers and facilities (e.g. another physician or health care practitioner, an allied health professional or member of your clinical care team, a public hospital, pharmacy, laboratory, or ambulance service) for the purpose of supporting your continuity of care. We may also share your Personal Information if required for the purpose of contacting your family or a potential substitute decision maker. Unless you tell us not to, we may use electronic systems that are shared and accessible by health-care organizations across your province of residence. These systems allow us to share and review your Personal Health Information with care providers at other facilities to provide timely and coordinated patient care.
When laboratory testing or diagnostic services are required prior to receiving treatment, your consent to the disclosure of the required information through requisitions to the laboratory of your choice. If you receive provincial coverage for the cost of lab testing, you are responsible for understanding information sharing practices associated with this coverage. Depending on your province of residence, external care providers with whom you are a registered patient or with whom you seek future care may be permitted to view historical laboratory results.

Your benefits provider. Upon request by you, we will share your Personal Information with your benefits provider as required for them to administer your benefits plan.
Third Party Vendors. In order to allow us to provide you with the requested services and operate our Platform in a secure and efficient way, we may retain the services of third parties. We use these third parties to provide services to us such as laboratory testing, electronic records and virtual care technology, printing, mail distribution, marketing and advertising (including mobile marketing, optimization and retargeting) cloud storage services, payment card processing, and employment recruitment. Our service providers are only provided with the information they need to perform their designated functions.
Research Partners: As described above, Coral may participate in health or medical research projects from time to time, including with third-party partners. Coral may generate Non-identifying Information and disclose this information to third-parties who are part of the research project and bound to use the data for the purposes of the study.
Other persons, when permitted or required by law. In certain circumstances, applicable law may allow or require us to disclose your Personal Information to others. These include: entities affiliated to Coral for purposes listed in the Policy; in the event of an emergency; when required in the context of a prospective or completed business transaction; to comply with any court order or other valid legal inquiry, law, or judicial proceeding, including to respond to any governmental or regulatory request, in accordance with applicable laws, including in cases of alleged or actual breach of privacy and to enforce our Terms of Service and other agreements, including for billing and collection purposes.
Other clients. As a registered member, you may be eligible to participate in online member groups and share progress and insight with members of those groups. Participation in and sharing of information with these groups are completely voluntary. The information you share may remain available to members of the group even after you unsubscribe from our Services and Platform.

7. STORAGE AND TRANSFER OF PERSONAL INFORMATION

Your Personal Health Information is stored in your medical record which is accessible to health care providers, employees, agents and contractors and through virtual care technologies. Personal information (which may include Personal Health Information) we collect to provide you with wellness services is not stored in your medical record.

While we conduct best efforts to maintain your Personal Information, including your Personal Health Information locally, we do collaborate with vendors and partners who may access, store or otherwise process Personal Information in other Canadian provinces, in limited cases, and the United States. The laws applicable to the protection of Personal Information in such countries may be different from those applicable in your home country or province and may permit or require disclosure of your Personal Information to law enforcement or national security authorities.

To ensure adequate protection of Personal Information upon such transfers, Coral has implemented policies and guidelines to perform vendor privacy and security assessments prior to such transfers. We also use technical and contractual safeguards to protect the information we transfer and limit its transfer when it is necessary for the purposes sought.

8. PROTECTION OF PERSONAL INFORMATION

The security of your Personal Information is very important to us. We use physical, technical, and administrative safeguards designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Such measures include:

Secure storage: We protect our systems and your data within industry-leading, accredited data centers. All Personal Information, including Personal Health Information, are stored in ISO 27001 certified data centers that adhere to global privacy and data protection best practices.
Network security: Coral has implemented network security controls to protect against unauthorized access, including segregating its internal systems from its publicly accessible systems.
End-to-end encryption: Coral encrypts all video, audio and written exchanges with you. Data transmissions and communications on the Platform are end-to-end encrypted.
Strict limitations on access: We strictly limit access to your Personal Information to just those employees, contractors and trusted third parties who have a legitimate need to access it, and they are all subject to binding contractual confidentiality obligations.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, however, as with all online communications, there is a risk that your health information may be intercepted or unintentionally disclosed. To help mitigate the risk, you should be in a private setting and should not use an employer’s or someone else’s computer/device.

You are also required to keep your username and password secure and not share it with anyone else. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).

9. RETENTION OF PERSONAL INFORMATION

Coral retains Personal Information, including Personal Health Information, only for as long as necessary to fulfill the purposes for which the information was originally collected, unless further retention is required for legitimate legal, regulatory or organizational purposes. Some of your Personal Information, including Personal Health Information cannot be disposed of before a period determined by statutory retention requirements. Information contained in your medical record is currently stored for 10 years from the date of last entry, in accordance with applicable laws.

When Personal Information, including Personal Health Information, is no longer required to be retained, Coral will securely dispose or anonymize the information in compliance with relevant legal, regulatory and contractual requirements.

10. YOUR RIGHTS AND CHOICES

Depending on the jurisdiction in which you are located, you may have the following rights with respect to your Personal Information. Please note, the list below is a general list of individual privacy rights, and not all are applicable to Coral:

Access and Portability. You have the right to request a record of the Personal Information that we have collected about you and to ask that the information be provided in a structured, commonly used electronic format (where applicable and technically feasible). There may be some cases where we cannot provide you with certain information about you if it would mean disclosure of Personal Information of another person or other confidential information, or if it would compromise our security systems.
Correction and Deletion. It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. You may update, correct or delete your account information at any time by contacting Coral, by email or telephone, to modify your Personal Information, including your preferences to receive messages from us. You may also ask us to update, correct or delete your Personal Information by contacting us as noted below. Every request to correct or delete Personal Information, including Personal Health Information, will be processed in accordance with applicable laws and professional regulations.
Request additional information about the processing of your Personal Information by Coral. You can request additional information about the processing of Personal Information by Coral. In Quebec, this right includes the right to be informed of the existence of Personal Health Information about you held by Coral and to be informed of the name of all individuals or categories of individuals who accessed that Personal Health Information, as well as the date and time of access.
Request the transfer of your Personal Information to another organization. In certain circumstances, you may be able to request to receive the Personal Information that you provided to us in a structured, commonly used and machine-readable format and to transmit it to another organization.
Restrict access to your Personal Health Information by certain providers or categories of providers. Under certain circumstances, Quebec residents may request that access to some of their Personal Health Information be restricted for one or multiple categories of health providers or researchers. The request to restrict access must be clearly expressed.
Withdrawal of your consent. Your access and use of the Platform is completely voluntary. Where you have provided your consent to the collection, use, and disclosure of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent please contact us at support@coral.ca. Please note that if you withdraw your consent, we may be unable to provide you with certain services and you may not be able to access the Platform anymore. We will explain the impact to you at the time of your request.
Unsubscribe from promotional communications. If you no longer wish to receive promotional communications from us, you may unsubscribe by clicking the “unsubscribe” link included at the bottom of each email or message. Alternatively, you can unsubscribe by contacting us at support@coral.ca. This does not apply to communications necessary to render the Services or otherwise interact with you regarding your account.

We may request specific information from you to help us confirm your identity when you exercise these rights. In certain cases, we may be authorized or required by law or professional regulation to refuse to provide you with access to, correct or delete some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you wish to exercise any of the aforementioned rights, please contact us at support@coral.ca and will attempt to provide a response to you within thirty (30) days of receiving your request.

11.THIRD PARTY LINKS, APPLICATIONS AND WEBSITES

We cannot control the processing of any of your information when you access and use third party links, external applications or websites. Please note that our Platform may include links to third party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third party website or engage a third party website, app or plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third party websites, applications or vendors, and we encourage you to read the privacy policy applicable to those sites and services.

12. CHILDREN’S PERSONAL INFORMATION

Our Platform is not intended for children under 14 years of age. If you are under 14, do not use or provide any information about yourself on this Platform.

We do not knowingly collect Personal Information from children under 14 unless we have obtained parental consent. If we learn we have collected or received Personal Information from a child under 14 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 14, please contact us at support@coral.ca.

13. AMENDMENTS

If we make material changes to how we Process your Personal Information, we will notify you by email and on the App.. For all other changes, we include the date the Policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Platform and this Policy to check for any changes.

Note that your continued use of our Services and Platform after a disclosed change to this Policy will be considered as an acceptance of the amended terms of the Policy.

14. COMPLAINTS

You have the right to make a complaint, at any time, to the relevant supervisory authority, privacy regulator, or commissioner.

For Canadian privacy commissioner contact details see the below list:

15. CONTACT INFORMATION

We welcome your questions, comments, and requests regarding this Policy and our privacy practices. Please contact our Privacy Officer by email at privacy-officer@coral.ca or:

Coral Health Inc.
C/O Privacy Officer
1172 Sherbrooke St West, Montreal, QC, H3A 1H6

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Policy, and with applicable laws. To discuss our compliance with this Policy please contact us at support@coral.ca.